One on One Coaching

Cancellation Policy

1. Payment: Payment for coaching lessons must be made in full prior to the start of the session(s). We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. 2. Session Scheduling: Sessions are scheduled at a mutually convenient time. Once scheduled, a confirmation email with the details will be sent to the client. If you need to reschedule, please provide at least 24 hours’ notice. We will do our best to accommodate your new preferred time. 3. Cancellation and Rescheduling: Cancellations made more than 24 hours before the scheduled session will be refunded or can be applied to a future session. Cancellations made within 24 hours of the session will not be refunded but may be rescheduled once at no additional cost. No-shows or cancellations made after the session time has started will not be eligible for a refund or rescheduling. 4. Refunds: Refunds are generally not provided for completed sessions. However, if you are unsatisfied with a session, please contact us within 24 hours to discuss possible solutions. Packages or bundles of sessions may be refunded on a pro-rata basis, minus any sessions already completed and a cancellation fee. 5. Confidentiality: All coaching sessions are private and confidential. We respect your privacy and will not share any details of our discussions without your explicit consent, except as required by law. 6. Commitment: Coaching is a collaborative process. To gain the most from the sessions, we encourage active participation, openness, and commitment to the agreed-upon goals and action steps. 7. Communication: Communication between sessions via email or messaging is included for quick check-ins or questions. However, extensive support between sessions may require additional charges. 8. Liability: The client acknowledges that coaching is a partnership designed to support the client’s goals but is not a substitute for professional mental health services, medical advice, or other professional counseling. 9. Termination of Services: Either party may terminate the coaching relationship at any time with written notice. Refunds for pre-paid sessions will be handled according to the terms outlined above. 10. Changes to Policy: We reserve the right to modify this policy at any time. Clients will be notified of any changes in advance, and such changes will apply to future sessions.

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